Customer Support | Test Yan Jinglin - Quality Assurance, Privacy Protection, and Technical Support

1. Product quality assurance
During the test, Yan Jinglin promised that all other leather or recycled leather products would be produced in accordance with national furniture industry standards. We ensure that the products are subject to strict quality control in terms of material, workmanship and durability, and meet the relevant quality requirements. For any product problems caused by manufacturing defects, test Yan Jinglin will provide free repair or replacement services.

Two . User privacy protection
Test Yan Jinglin attaches importance to the protection of customer privacy. All customer information collected through our business activities, including, but not limited to, names, addresses, contact information and transaction records will be kept strictly confidential. We will not disclose customer information to any third party without the express consent of the user, unless expressly required by law.

3. Return and exchange policy
Test Yan Jinglin to provide reasonable return and exchange service. If the customer finds that there is a quality problem of non-man-made damage within seven days after receiving the goods, he or she can apply for return or replacement. The customer shall guarantee the integrity of the returned goods and provide valid purchase vouchers. Except for special or customized products.

4. After-sales service pledge
Test Yan Jinglin is committed to providing quality after-sales service. Our after-sales service includes product consultation, troubleshooting, maintenance or replacement, etc., ensuring quick response and professional service. For all reasonable after-sales service requests, we will adhere to the principle of customer satisfaction and properly resolve them.

5. Declaration of legal compliance
Testing Yan Jinglin's operation and products all follow the local laws and regulations. We promise that the relevant marketing activities, advertising and trade practices are in line with the legal requirements, do not mislead consumers, and do not involve unfair competition.

6. Clause revision and update
The test Yan Jinglin reserves the right to revise and update the policy of this clause at any time. Any changes to the terms and conditions will be released through our official channels and will take effect immediately from the date of release. We encourage customers to consult the terms and policies on a regular basis to understand the latest policies.

7. Dispute settlement
Disputes related to the testing of any transactions or services of Yan Jinglin shall first be settled through negotiation. If no agreement is reached, the dispute will be dealt with in accordance with the law of the company's place of registration and referred to the competent court of the company's place of registration for settlement.

1. R & D support: we provide customized R & D services for other leather or recycled leather products, from material selection, design concept to finished product proofing to ensure that product innovation is synchronized with market demand.

Two . Pre-sales consultation: provide comprehensive product knowledge introduction and industry solution consultation to help customers understand product characteristics and choose appropriate product configuration.

3. Installation and debugging: for a specific product line, we will arrange a professional team to install and debug the product on site to ensure the high efficiency and correctness of the product.

4. Training services: provide customer-oriented training in the use of products, covering product operation, functional applications and daily maintenance, to ensure that customers can master the skills of using products.

5. After-sales service: a sound after-sales service system has been established, including but not limited to product maintenance and parts replacement. We are committed to respond to and solve any product problems encountered by customers within a specified time.

6. Maintenance: regular maintenance of products to help customers extend the service life of products and maintain the stability and reliability of product performance.

7. Upgrade service: provide upgrade service for old products, including the update of software and hardware, as well as the enhancement of product performance and function.

8. Consulting services: provide customers with professional advice on product upgrades, maintenance and other technical problems that may be encountered, in order to enhance customer experience and satisfaction.

Based on the company information you provided, the following is the after-sales service terms used in the marketing promotion of the "Test Sofa Cover" company:

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## Test Sofa Cover After-Sales Service Terms

### General Guidelines
In order to ensure that we provide customers with a high standard of service experience, Test Sofa Cover (hereinafter referred to as "the Company") hereby formulates the following after-sales service terms. The Company is committed to providing customers with high-quality leather or recycled leather products and ensures the implementation of the following service guidelines:

### After-sales service content
1. **Quality Guarantee**: The company provides quality assurance for all products sold. If the product is found to have quality problems not caused by human factors within 30 days after receipt, the customer has the right to request return, exchange or free repair.
2. **Return and Exchange Policy**: After receiving the product, customers can apply for return or exchange within 7 days, provided that there is no damage and it does not affect the secondary sale. The returned or exchanged product must include the original packaging, accessories and invoice.
3. **Quick response**: The customer service team promises to respond within 24 hours of receiving customer after-sales service requests and strive to solve the problem in the shortest time.
4. **Technical Support**: We provide customers with all the technical support they need to use our products, and we are always on call during working hours to answer any technical questions.
5. **Regular maintenance**: For B2B partners, the company provides regular product inspection and necessary maintenance services during the contract period.
6. **After-sales service feedback**: All customer feedback on after-sales service will be used as a basis for improving service quality and striving to continuously improve customer satisfaction.

### Contact After-Sales Service
Customers can contact our after-sales service team through the following channels:
- contacting via phone
- Email communication
- Online customer service platform

We value every customer's feedback and are committed to continuously improving our products and services. The above terms will serve as our standard and commitment to provide services to our customers.

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Please note that the above after-sales service terms are examples provided without fully understanding your company's actual operating conditions. The Company may need to adjust the relevant content based on actual conditions.

Installation and commissioning: For specific product lines, we will arrange professional teams to carry out on-site installation and commissioning to ensure the high efficiency and correctness of product use.